Triangle Rent A Car | Customer Satisfaction Survey

100% Satisfaction, Gauranteed Or We’ll Make It Right, Customer Satisfaction Is Our Highest Priority.

Pickup Date/Time

Dropoff Date/Time

Customer #	Corp #

Vehicle Preference

$10.00 Off Coupon
Remember to book online and rent at Triangle Rent A Car to be registered for the $100.00 Gas Card Giveaway! Coupon not valid with other discounts or coupons. Coupon valid only for online bookings.

"Great & Prompt Service"
Denise
Virginia Beach VA
January 18, 2008

Customer Satisfaction Survey

We Want To Know

It's true. You could rent from anyone. Anyone at all. But will everyone offer you a 100% Customer Satisfaction Guarantee. Will anyone? Sure you have a few choices for renting a vehicle but it's our hopes that you choose us. Why?

Quality vehicles
Thousands of choices
More than 30 locations in 4 states
and most importantly -- 100% Satisfaction Guarantee

That means if you're not happy we'll make it right because you deserve to get the service you expected and we want to earn your loyalty and trust. We've built our business on our extraordinary service because this isn't just about renting cars. For us it's much more than that. So if you encounter an issue or a problem we'll do everything we can to correct it. That's our promise to you. To help us achieve our goals of customer satisfaction we need your help though. Your comments are very important to us and we appreciate you taking the time to share them with us whatever they may be -- praise, questions, complaints, it's all important and necessary information that helps us serve you better and make your rental experience enjoyable each and every time.

Thanks again for choosing Triangle Rent A Car.

Questions marked with a * are required.

*1. First Name:

*2. Last Name:

*3. Email Address:

*4. Rental Agreement Number:

5. Phone Number:

6. Date of Rental:

*7. How would you rate the reservation process?

	Poor	Only Acceptable	Completely Satisfactory	Exceeded Expectations	Excellent
Promptness of service
Attitude of reservation agent
Timeliness of reservation process
Knowledge of rental agent
Selection of vehicles
Availability of vehicles
Pricing of vehicles

*8. How would you rate the rental process?

	Poor	Only Acceptable	Completely Satisfactory	Exceeded Expectations	Excellent
Promptness of service
Courtesy of rental agent
Appearance of rental agent
Knowledge of rental agent

*9. How would you rate the vehicle's performance?

	Poor	Only Acceptable	Completely Satisfactory	Exceeded Expectations	Excellent
Performance of vehicle
Cleanliness of vehicle interior
Cleanliness of vehicle exterior

*10. How would you rate the return process?

	Poor	Only Acceptable	Completely Satisfactory	Exceeded Expectations	Excellent
Promptness of service
Courtesy of rental agent

*11. How would you rate the rental car location?

	Poor	Only Acceptable	Completely Satisfactory	Exceeded Expectations	Excellent
Appearance of location
Accessibility of location

*12. How would you rate your Triangle Rent A Car experience?

	Poor	Only Acceptable	Completely Satisfactory	Exceeded Expectations	Excellent
Staff
Vehicle selection
Location
Pricing
Overall opinion

13. Comments:

Thanks for choosing Triangle Rent A Car.

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