Triangle Rent A Car: Car Rental Guidelines, Policies and Procedures
Everyone has that one horror story from renting a car. Once, when I rented a car, I was informed by the gentleman of the car rental agency (whose name I will not reveal) who was completing my paperwork, that I “didn’t have to worry about filling the gas tank back up upon returning the vehicle.” Supposedly, it was part of some special deal/incentive thing that they were having at the time (which I didn’t even know about). Now, when a car rental agency rents you a vehicle, a representative is supposed to verbally go over your contract with you to highlight certain key points because, let’s face it, who wants to sit there and spend an hour reading through the 10 page contract while there are other customers standing in line behind you? In any case, I returned the car with a half tank of gas. Of course, when I returned the vehicle, there was a different sales representative there who had no idea that this other representative had given me a “deal” and he tried to charge me for the gas tank not being filled up. When we examined the contract, it turned out that the rental car agency did have a policy about returning the vehicle with a full tank. However, due to the mix up, the sales representative (who by this time, got his manager involved) let it go.
Hard Lessons Learned
For most of us, it only takes one bad experience to leave a sour taste in our mouth. When you’re dealing with rental car agencies, make sure that you fully understand all of their policies, procedures and rental car guidelines. At Triangle Rent A Car, their rental car policies are extremely straightforward and easy to follow. Simply go to their web site to find a clear listing of each of their policies. Some of the policies that they list include:
- No Show: Triangle Rent A Car gives you two hours within which you can pick up your vehicle on the scheduled date before they consider it a “no show”.
- Credit/Debit Cards: At the time you rent the vehicle, you are required to present the customer representative with a credit card or debit card that has your name on it. For this reason, you will also need to have handy your driver’s license. The reason that credit cards are required is to place the financial responsibility of the rented car on the actual person who is renting it. For this reason, you cannot use a credit or debit card that has someone else’s name on it.
- Fuel: All vehicles that are rented have a minimum of1/4 tank of fuel in them. The policy requires you to return the vehicles with at least 1/4 tank of fuel; otherwise, you will be charged $4-5 per gallon for refueling.
Wherever you choose to rent from, make sure that the rental company has its policies and procedures clearly stated somewhere where you can understand them. Too many mistakes occur from simple misunderstanding, so make sure you ask the appropriate questions if you have to.
For more information on car rental guidelines, policies and procedures for car, truck and van rental, visit Triangle Rent A Car today!
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